Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in perfect condition, unworn or unused, with tags, and in its original packaging. We strongly recommend using a tracked courier service to ensure it arrives back to us safely.

You’ll also need the receipt or proof of purchase.

Once we’ve received and inspected the item, we can organise a refund or store credit.

To start a return, you can contact us at admin@vivahome.co.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that return shipping cost is your responsibility and initial shipping charges for the order are non refundable.

You can always contact us for any return question at admin@vivahome.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products cannot be returned (such as special orders or personalised items.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.