• Product Specifications

What type of paper are you using for your wall art?

Unless specified otherwise, we are using a long-lasting matte (uncoated) archival paper of 250 GSM to achieve a museum-quality poster and insure a great durability.

Can I get custom printing?

Yes, you can.Simply email your request directly through to info@vivahome.co.nz.


      • Ordering

What payment do you accept?

We accept all major credit cards, Apple Pay, PayPal, Shop Pay etc.

Is my payment secure?

Yes, absolutely. We only use recognised and secure payment providers such as Shopify Payments and PayPal.

Can I pick up my order?

Pick Ups are not currently available.


      • Shipping

How long will the shipping take?

Generally 3 to 10 business days. We use local printers wherever possible to minimise the carbon footprint and ensure the quickest delivery possible.

Where can I track my order?

A tracking number for your order will be available once it has shipped. To track your order, simply enter your order’s tracking number on the providers website tracking tool. We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier.

Are international shipping available?

Yes! Thanks to our partners, we are able to offer a quick, reliable and affordable international shipping in more than 30 countries. For more information you can go to our shipping page. 

What happens if my parcel gets damaged or lost?

Let us know as soon as possible and if we can't find your parcel we will get a replacement on its way immediately.


      • Refund and return policy

Can I get a refund if I change my mind?

We want you to be happy! So we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Just have a look at our return policy for the procedure to follow.

How can I become a VIP member and get more special offers?

Scroll down to the bottom right of the page and sign up for our newsletter and follow us on our social media. We will be happy to welcome you into our family :)


Not finding the answer to your question? You can contact us by emailing info@vivahome.co.nz or ringing 0274128598.