FAQs

Unless specified otherwise, we are using a long-lasting matte (uncoated) archival paper of 250 GSM to achieve a museum-quality poster and insure a great durability.

Yes, you can.Simply email your request directly through to info@vivahome.co.nz.

We accept all major credit cards, Apple Pay, PayPal, Shop Pay etc.

Yes, absolutely. We only use recognised and secure payment providers such as Shopify Payments and PayPal.

Pick Ups are not currently available.

Generally 3 to 10 business days. We use local printers wherever possible to minimise the carbon footprint and ensure the quickest delivery possible.

A tracking number for your order will be available once it has shipped. To track your order, simply enter your order’s tracking number on the providers website tracking tool. We’ll email you your tracking number as soon as your order has been packed and is ready for collection by our courier.

Yes! Thanks to our partners, we are able to offer a quick, reliable and affordable international shipping in more than 30 countries. For more information you can go to our shipping page. 

Let us know as soon as possible and if we can't find your parcel we will get a replacement on its way immediately.

We want you to be happy! So we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.Just have a look at our return policy for the procedure to follow.

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